1win Privacy Policy
This privacy notice describes how 1win collects, uses, and protects your personal data. By using the website and its related services, you agree to the terms described herein. Our aim is to transparently present what data is required and what your rights are concerning it.
What Data We Collect
During registration, we request identification data such as your name, date of birth, email address, phone number, and residential address. For payment transactions, we also process financial data necessary for the transaction, such as card or account information. We also log technical data related to logins, such as IP address, browser, device type, and approximate location. Information regarding gaming activity is recorded for statistical and security purposes.
Purposes of Data Use
We primarily use personal data for account creation, management, and identification. Payment and gaming activity data help us fulfil anti-money laundering and other legal obligations. Through your contact details, we notify you of important account operations, logins, and security alerts. Occasionally, we may also send marketing communications, from which you can unsubscribe at any time.
Legal Basis and Retention Periods
The legal basis for data processing is the performance of a contract, compliance with legal obligations, and legitimate interest. Account-related data must be retained for the period prescribed by law, typically several years. For marketing purposes, we usually request consent, which you can withdraw. Anonymised, statistical data may be retained for longer periods, as it can no longer be directly linked to your person.
Data Security and Technical Protection
1win uses modern encryption and access management to protect data. Communication and payment transactions occur over encrypted channels; access is logged and regularly reviewed. Only employees whose job functions strictly require access to personal data are granted it. We perform regular backups and updates to minimise the risk of potential incidents.
Data Transfer to Third Parties
We share certain data with external service providers, such as payment processors, verification partners, or technical operators. These partners are contractually obliged to treat data confidentially and maintain an appropriate level of protection. In case of legal obligation, we may also transfer data to authorities, for example, during anti-money laundering investigations. We do not sell your personal data to independent third parties for marketing purposes.
International Data Transfers
It may occur that data is processed on servers outside the European Economic Area. In such cases, we ensure appropriate safeguards, such as contractual clauses or recognised adequacy decisions. Our aim is for the level of data protection to be similar everywhere to that required by local law. If you have questions about data transfers, you can request more detailed information through customer support.
Cookies and Similar Technologies
The website uses cookies to manage logins, maintain sessions, and generate statistics. Some cookies are essential for operation, while others serve to improve the user experience. You can modify cookie settings or delete saved data in your browser at any time. It is important to note that disabling certain cookies may lead to partial or incorrect functioning of the website.
User Rights and Requests
You have the right to request information about what data we process about you, and you can request its rectification, erasure, or restriction of processing. In certain cases, you can object to data processing or request data portability. You can submit your requests through customer support or the provided email address. We will respond to all incoming enquiries within a reasonable timeframe, in accordance with applicable laws.
Contact and Complaint Handling
If you have any questions or comments regarding data processing, please feel free to contact customer support. You can use the website's chat interface or the provided email address to get in touch. If you believe your rights have been violated, you can also lodge a complaint with the supervisory authority in your place of residence. This Privacy Policy is updated from time to time; the year of the last modification is: 2026.